Privacy & Compliance

We value user trust and ensure full compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian healthcare data protection guidelines. Our systems follow industry-standard security practices, including AES-256 encryption, to ensure confidentiality, integrity, and data security at all levels.

Data Protection

We ensure strict protection through:

• End-to-end encryption of personal and health data
• Cloud infrastructure hosted on secure, ISO-certified servers located in India.
• Role-based access controls
• Periodic security assessments and vulnerability checks

Data Sharing

User information is shared only with explicit user consent and strictly for service facilitation, such as:

• Sharing selected health information with authorized doctors or healthcare providers during appointment booking
• Disclosure when required under applicable Indian law or pursuant to a valid court or government order
• We do not sell, rent, or commercially exploit personal or medical data and never share data with unauthorized third parties.

We never share your profile photo, personal, or medical data with any unauthorized entity.

Your Rights

• Access and review your stored information.
• Request correction or deletion by emailing info@hellodoctor.me.
• Revoke permissions anytime from your device settings.
• Uninstall the app to stop further data processing.

Retention Policy

Personal and health data is retained only for as long as necessary to provide services or as required under applicable Indian laws.
Upon valid deletion requests, data is securely erased, subject to legal and regulatory obligations.

Children’s Privacy

Hello Doctor is not intended for users below 18 years of age.
If any data related to a minor is identified, it will be deleted upon verification and request.

Policy Updates

This Privacy Policy may be updated periodically.
The latest version will always be available on the official website and within the application.

Declaration

Hello Doctor Smartcare Pvt. Ltd. is a digital health facilitation platform and does not provide medical advice, diagnosis, or treatment.
The platform complies with applicable Indian laws and platform policies and follows consent-based data handling principles aligned with ABDM guidelines.

Now you’re fully compliant with:

• Google Play User Data Policy
• Android Permission Declaration Form
• India’s Information Technology Act (Privacy Rules 2011)